We can customize our services for your specific needs without compromising your schedule or budget. We use a precise methodology to develop the right programs for our clients.
Our services delivery team will coordinate a planning session to present our solutions and review your requirements. We will then develop a comprehensive program and service level agreement (SLA) to fit your needs.
Next day SLA with fee per transaction
|Utilize our on‐demand model to minimize your monthly fixed costs. Some companies begin their Gurus2go program in the on‐demand model and move to a maintenance contract as the installation base or company grows.|
Customized programs for service reliability
|In the blended model, we provide some services on demand and others via a maintenance agreement. Gurus2go will work with you to establish a blend of services that best fits your budget, scope of work, and end‐user service requirements.|
Highest SLA with a
monthly fee per device
|Contracted SLAs guarantee resolution within a specific time frame. We offer an industry‐leading user‐friendly online portal that you can use to submit and track requests, or you can just call us and we’ll handle the process directly.|
Remote & Onsite Enterprise Service
Your remote team doesn’t have the time to deal with downtime. That’s why RED SKY GHANA LTD. offers two services options to quickly — and cost‐effectively — get them back on their way.
When you or your employee submits a service request, we’ll send a certified, insured RED SKY GHANA LTD. technician with the right certifications and expertise for the job.
RED SKY GHANA LTD. will manage the entire service process end to end — we’ll diagnose the problem, schedule all appointments, order necessary parts, and complete the repair or installation to your demanding standards. We offer a variety of service plans to guarantee you the response time your organization needs.
For immediate support, your employee can initiate a remote support session online. We can diagnose and fix a wide range of problems including
- Software problems
- Virus and spyware removal
- Internet connection assistance
- Wireless network repair
- Networking issues
- General maintenance